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Error message Validation Failed with Username or Password with ServiceNow through sdgtw probe

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Article ID: 212765

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) NIMSOFT PROBES Unified Infrastructure Management for Mainframe CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

- Error message showing Validation failed causing UIM not to generate incident tickets from Service Now.

Cause

- Invalid credentials

Environment

  • UIM Release : 20.3.0
  • Component : UIM - SNGTW 2.1
  • Windows 2012 R2
  • SQL Server 2012

Resolution

- ServiceNow engineers provided new password and client is able to login successfully through sdgtw probe.