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Error message Validation Failed with Username or Password with ServiceNow through sdgtw probe
Article ID: 212765
DX Unified Infrastructure Management (Nimsoft / UIM)
Unified Infrastructure Management for Mainframe
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
CA Unified Infrastructure Management SaaS (Nimsoft / UIM)
- Error message showing Validation failed causing UIM not to generate incident tickets from Service Now.
- UIM Release : 20.3.0
- Component : UIM - SNGTW 2.1
- Windows 2012 R2
- SQL Server 2012
- ServiceNow engineers provided new password and client is able to login successfully through sdgtw probe.