Encryption Desktop generates Blue Screen of Death referencing PGPwded

Products

• Encryption Desktop Powered by PGP Technology
• Drive Encryption
• Drive Encryption Powered by PGP Technology

Issue/Introduction

Computers running Encryption Desktop Drive Encryption experience a BSoD (Blue Screen of Death), typically when resuming from hibernation or sleep.

Analysis of the memory dump references the Symantec PGP Whole Disk Encryption driver (PGPwded.sys).

Cause

A power I/O request packet (IRP) could not be completed in time.

Environment

Symantec Encryption Desktop 10.4.2 to 10.5 MP1.

Resolution

Upgrade to release 10.5 MP2 or above which contain a resolution for this issue.

Additional Information

EPG-22654