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Agent Inventory Error: User does not have permission to perform the action

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Article ID: 212733

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

When attempting to select the "View Agent Details" option for an agent in the Agent Inventory tab, the following error is displayed...

 

Cause

This error will appear in the Agent Inventory when the user does not have permission via EEM policy to perform the attempted action.

Environment

Release : 11.3.6

Component : WORKLOAD CONTROL CENTER

Resolution

Access to the various items within the menu for each agent accessed by clicking the 3 dots is controlled by a WCC EEM policy called AgentAccessDefault. For a user to have access to the "View Agent Details", they must be granted the "Fetch" action in the AgentAccessDefault policy. Below are more details about that policy and what each action controls...

Login to EEM under the WCC0004 application
Open the AgentAccess policy folder
Under this folder is an AgentAccessDefault policy. This is the policy that controls what users can do within the Agent Inventory tab. There are four actions associated with this policy...View, Fetch, Configure, and Control. Below is a list of the actions and which menu items they control... 

View
----
View Status Details
Plugin Details

Fetch
-----
Download Logs
Download AgentParams
View Agent Details

Configure
---------
Update AgentParams

Control
-------
Stop Agent
Restart Agent
Reset Action Status