Admin user account locked out

Products

• Content Analysis Software
• ISG Content Analysis

Issue/Introduction

The messages diagnostics log shows the error:

CAS info auditlog[8429]: INFO     : Token authentication failed because user admin is locked out

Cause

The admin user account is getting locked out. This may be due to Management Center having a bad password set.

Resolution

First, reconfigure the device in Management Center.

 

From serial console, you will then be able to unlock the account with these commands:

en
conf t
authentication
local-lockout reset admin