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Multicast not working due to environment/infrastructure

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Article ID: 212647

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

On the environment, multicast is not working, unable to see the servers in the CSA, also notice process delays. 

The problem is with the multicast communication and the IT team has been unable to solve it. 

Environment

Release : Any supported

Resolution

  • Please use JDBC Ping as alternative to Multicast
  • JDBC Ping is the new technology, while Multicast is the legacy technology
  • As such JDBCPing is recommended for use 
  • This will work for AWS, DMZ, Azure, different subnets and other environments that do not allow multicast

Additional Information

For detailed instruction on how to configure JDBC Ping, check the Broadcom documentation

Also ensure all ephemeral ports are open on all servers as per the documentation:  JDBC Ping/Multicast port used for beacon is randomly selected