Nimsoft service is missing. How to recreate without reinstallation

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The Nimsoft Robot Watcher service is missing. How do I recreate it without reinstallation?

Environment

Release : 20.3

Component : UIM - ROBOT

Cause

Anti Virus Scan

Resolution

You can create the service manually by using the windows sc command.

Please attempt to create the service manually (process outlined here: http://support.microsoft.com/kb/251192). 

You will need to download the Windows 2008 recourse kit to get the sc utility.

The sc create command, creates an entry for the service in the registry and in the Service Control Manager database.

Syntax :

sc [Servername] create Servicename [Optionname= Optionvalue...

Try the following sc command which creates the service on the local computer as an auto-start service that runs in its own process:

sc create NimbusWatcherService binPath="C:\Program Files (x86)\Nimsoft\bin\nimbus.exe" DisplayName="Nimsoft Robot Watcher" start=delayed-auto

This should create the service. Once this is done, reboot the Server. 

Please also make sure if you have any antivirus installed that you have excluded the nimsoft directory from all scans.

Additional Information

Antivirus scanning of UIM components

https://knowledge.broadcom.com/external/article?articleId=137152