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Unrecognized model - VA012 or VA084 while running


Article ID: 212577


Updated On:


Security Analytics


During the configuration stage of the Dell Seagate storage, the documentation states you should run the script.  You may encounter the following error

Unrecognized model - VA012

Unrecognized model - VA084




The script is expecting a Dell storage array that begins with ME4 instead of VA012 or VA084.


Release:  8.1.3, 8.2.1, 8.2.2


If you have the larger VA084 storage array, the modification to the multipath.conf file below will fix the problem.  

If you have the smaller VA012 storage device, a patched script is required.  Using your license key as the username and password, download the patch here:  Instructions on how to apply the patch can be found in the README included in the zip file.


In addition to the 8.2.2-1 patch, there is one more modification required regardless of whether you have a VA084 or a VA012.

Confirm that the /etc/multipath.conf file has the following change.

  1. From the CLI logged in as root, cd to the /etc directory
  2. Using the 'vi' text editor, modify the /etc/multipath.conf file
  3. Locate the section that mentions the blacklist_exceptions
  4. Under vendor  "DellEMC", change product "ME4" to product "VA*"
  5. Save the file and exit