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Unrecognized model - VA012 or VA084 while running powervault_probe.py

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Article ID: 212577

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Updated On:

Products

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Issue/Introduction

During the configuration stage of the Dell Seagate storage, the documentation states you should run the powervault_probe.py script.  You may encounter the following error

Unrecognized model - VA012

Unrecognized model - VA084

 

 

Cause

The script is expecting a Dell storage array that begins with ME4 instead of VA012 or VA084.

Environment

Release:  8.1.3, 8.2.1, 8.2.2

Resolution

If you have the larger VA084 storage array, the modification to the multipath.conf file below will fix the problem.  

If you have the smaller VA012 storage device, a patched powervault_probe.py script is required.  Using your license key as the username and password, download the patch here:  https://license.soleranetworks.com/upgrades/NSR822-1.  Instructions on how to apply the patch can be found in the README included in the zip file.

 

In addition to the 8.2.2-1 patch, there is one more modification required regardless of whether you have a VA084 or a VA012.

Confirm that the /etc/multipath.conf file has the following change.

  1. From the CLI logged in as root, cd to the /etc directory
  2. Using the 'vi' text editor, modify the /etc/multipath.conf file
  3. Locate the section that mentions the blacklist_exceptions
  4. Under vendor  "DellEMC", change product "ME4" to product "VA*"
  5. Save the file and exit