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Cannot see product with a future date under My Entitlements

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Article ID: 212572

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Updated On:

Products

Support Portal

Issue/Introduction

You cannot find and download your Broadcom product with a Future Start Date under My Entitlements.

  • Cannot see my new serial number
  • Cannot view my new site ID
  • New purchase not available at My Entitlements
  • Product has a Future Start Date

 

Cause

By design, licenses or subscriptions with a future start date become visible under My Entitlements only when the support starts.

Resolution

If a new product is not available under My Entitlements (even after adding a Site ID to your profile), ensure that the start date as shown in the Broadcom Software Delivery email sent to you is not greater than today's date.

Additional Information

In order to avoid outages, Broadcom sends the license file via email to the technical contact provided when placing the order. This is done once the order is fulfilled; therefore, customers can activate their product before previous license expiration.