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PMImport task fails with error: License expired

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Article ID: 212552

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Updated On:

Products

Patch Management Solution

Issue/Introduction

The customer is trying to run PMimport task. However, it fails saying:

Overall result: License expired 

Looking at the NS logs, you may see entries like this:

c6d19f78-1434-49ac-bec8-d18255e99f57 license has expired.
-----------------------------------------------------------------------------------------------------
Date: 4/12/2021 8:55:27 AM, Tick Count: 149049953 (1.17:24:09.9530000), Size: 353 B
Process: w3wp (11128), Thread ID: 31, Module: Altiris.PatchManagementCore.dll
Priority: 4, Source: Altiris.PatchManagementCore.Licensing.LicensingHelper.CheckLicenseForComputer

where 'c6d19f78-1434-49ac-bec8-d18255e99f57' GUID refers to Altiris Patch Management Solution.

Cause

Expired licenses.

Make sure you actually look at the licensing page instead of the primary SIM page. For example:

1. In this scenario, Patch Management Solution shows that there are enough licenses:

2. But, if you go SIM>Add/Update licenses page, it shows that actually the licenses are expired:

Environment

ITMS 8.5, 8.6

 

Resolution

Please obtain a new set of licenses with a current expiration date.

Please refer to the following KBs if you need more details about how licensing works:

KB 178715 "Altiris Licensing - Technical FAQ"

KB 180699 "How does managed client consume a Patch Management Solution license for 7.5, 7.6, 8.0, 8.1.x, and 8.5.x?"

Attachments