Error: "An unexpected error occurred while saving this task. See Altiris log ..." when running "Prepare for Image capture" task
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Error: "An unexpected error occurred while saving this task. See Altiris log ..." when running "Prepare for Image capture" task

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Article ID: 212540

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Updated On:

Products

Deployment Solution

Issue/Introduction

When creating a new image by running the "Prepare for Image capture" task the follorwing error is returned as seen below:

An unexpected error occurred while saving this tasks. See Altiris logs for more information.

The Notification Server logs show the following entries:

Entry 1:

BaseAnswerFile:ToXML filename = 
-----------------------------------------------------------------------------------------------------
Date: 4/12/2021 8:38:36 AM, Tick Count: 846827140 (9.19:13:47.1400000), Size: 278 B
Process: w3wp (5692), Thread ID: 133, Module: Symantec.Deployment.dll
Priority: 4, Source: Altiris.Deployment.BaseAnswerFile.ToXml

Entry 2:

BaseAnswerFile:ReadFile filename =  \\SMPServer\NSCap\bin\Win32\X86\Deployment\unattend.xml
-----------------------------------------------------------------------------------------------------
Date: 4/12/2021 8:38:36 AM, Tick Count: 846827140 (9.19:13:47.1400000), Size: 352 B
Process: w3wp (5692), Thread ID: 133, Module: Symantec.Deployment.dll
Priority: 4, Source: Altiris.Deployment.BaseAnswerFile.ReadFile

Entry 3:

Item save to DB failed: 0df56f75-d569-4ff3-8112-cf1d4980ddbb, (fromClone=False, user=domain\username)

Could not find file '\\SMPserver\NSCap\bin\Win32\X86\Deployment\unattend.xml'.
   [System.IO.FileNotFoundException @ mscorlib]
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)
   at System.IO.StreamReader..ctor(String path, Encoding encoding)
   at Altiris.Deployment.BaseAnswerFile.ReadFile(String file)
   at Altiris.Deployment.PreImage.OnToVersionXml(XmlTextWriter xmlBuilder)
   at Altiris.Profiling.Support.XmlFormatOps.ToXml(Action`1 fu, String root, Boolean indented)
   at Altiris.TaskManagement.VersionItem.ToVersionXml()
   at Altiris.TaskManagement.VersionItem.OnSave(Boolean bExistingItem)
   at Altiris.TaskManagement.BaseTask.OnSave(Boolean bExistingItem)
   at Altiris.NS.ItemManagement.Item.Save()

Exception logged from: 
   at Altiris.NS.ItemManagement.Item.Save()
   at Altiris.NS.ItemManagement.Item.Create(System.Guid)
   at Altiris.TaskManagement.UI.Controls.CreateNewTaskEditControl.SaveTask()
   at Altiris.TaskManagement.UI.Controls.CreateNewTaskControl.SaveTask()
   at Altiris.TaskManagement.Web.CreateNewTask.ButtonOK_Click(Object, EventArgs)
   at Altiris.WebControls.ButtonState.RaiseClick()
   at Altiris.WebControls.ButtonListControl.RaisePostBackEvent(String)
   at System.Web.UI.Page.ProcessRequestMain(Boolean, Boolean)
   at System.Web.UI.Page.ProcessRequest(Boolean, Boolean)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(System.Web.HttpContext)
   at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(System.Web.HttpContext)
   at Altiris.NS.UI.AltirisPage.ProcessRequest(System.Web.HttpContext)
   at System.Web.HttpApplication+CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStepImpl(System.Web.HttpApplication+IExecutionStep)
   at System.Web.HttpApplication.ExecuteStep(System.Web.HttpApplication+IExecutionStep, Boolean&)
   at System.Web.HttpApplication+PipelineStepManager.ResumeSteps(Exception)
   at System.Web.HttpApplication.BeginProcessRequestNotification(System.Web.HttpContext, AsyncCallback)
   at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(System.Web.Hosting.IIS7WorkerRequest, System.Web.HttpContext)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, Int32)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, Int32)

HTTP [POST]: http://10.101.1.24/Altiris/TaskManagement/CreateNewTask.aspx?Caller=UserCreatable&classFilter=a0be8254-8b5f-4c8c-b1b0-55323ec1178a&ExcludeInterfaceGuid=821c3d80-699f-4097-8480-37fb200ebdf5&TreeGuid=f808dad8-5591-4d57-bc50-1e22d4056845&ItemGuid=f7705f43-bf41-487a-afee-f0c0cef64cdf&PageInstance=e2a16f65-0cfe-4cfd-8e18-edd9393c3dcf
 ip: [10.101.4.35]; languages: [en-US,en;q=0.9]; content-length: [97833];
 timings: [[R] 00:00:00.1405680(W: 00:00:00)];
 response: [200 OK]; x-smp-nsversion: [8.6.1119.0];

-----------------------------------------------------------------------------------------------------
Date: 4/12/2021 8:38:36 AM, Tick Count: 846827140 (9.19:13:47.1400000), Size: 4.00 KB
Process: w3wp (5692), Thread ID: 133, Module: Altiris.NS.dll
Priority: 1, Source: Resource.SaveResourceToDatabase

Entry 4:

Unexpected exception saving new task

Item save failed: 'Prepare 705' (0df56f75-d569-4ff3-8112-cf1d4980ddbb)
   [Altiris.NS.Exceptions.AeXException @ Altiris.NS]
   at Altiris.NS.ItemManagement.Item.Save()
   at Altiris.NS.ItemManagement.Item.Create(Guid productGuid)
   at Altiris.TaskManagement.UI.Controls.CreateNewTaskEditControl.SaveTask()
   at Altiris.TaskManagement.UI.Controls.CreateNewTaskControl.SaveTask()
   at Altiris.TaskManagement.Web.CreateNewTask.ButtonOK_Click(Object sender, EventArgs e)

Could not find file '\\SMPserver\NSCap\bin\Win32\X86\Deployment\unattend.xml'.
   [System.IO.FileNotFoundException @ mscorlib]
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)
   at System.IO.StreamReader..ctor(String path, Encoding encoding)
   at Altiris.Deployment.BaseAnswerFile.ReadFile(String file)
   at Altiris.Deployment.PreImage.OnToVersionXml(XmlTextWriter xmlBuilder)
   at Altiris.Profiling.Support.XmlFormatOps.ToXml(Action`1 fu, String root, Boolean indented)
   at Altiris.TaskManagement.VersionItem.ToVersionXml()
   at Altiris.TaskManagement.VersionItem.OnSave(Boolean bExistingItem)
   at Altiris.TaskManagement.BaseTask.OnSave(Boolean bExistingItem)
   at Altiris.NS.ItemManagement.Item.Save()

Exception logged from: 
   at Altiris.TaskManagement.Web.CreateNewTask.ButtonOK_Click(Object, EventArgs)
   at Altiris.WebControls.ButtonState.RaiseClick()
   at Altiris.WebControls.ButtonListControl.RaisePostBackEvent(String)
   at System.Web.UI.Page.ProcessRequestMain(Boolean, Boolean)
   at System.Web.UI.Page.ProcessRequest(Boolean, Boolean)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(System.Web.HttpContext)
   at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(System.Web.HttpContext)
   at Altiris.NS.UI.AltirisPage.ProcessRequest(System.Web.HttpContext)
   at System.Web.HttpApplication+CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStepImpl(System.Web.HttpApplication+IExecutionStep)
   at System.Web.HttpApplication.ExecuteStep(System.Web.HttpApplication+IExecutionStep, Boolean&)
   at System.Web.HttpApplication+PipelineStepManager.ResumeSteps(Exception)
   at System.Web.HttpApplication.BeginProcessRequestNotification(System.Web.HttpContext, AsyncCallback)
   at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(System.Web.Hosting.IIS7WorkerRequest, System.Web.HttpContext)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, Int32)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, Int32)

HTTP [POST]: http://10.101.1.24/Altiris/TaskManagement/CreateNewTask.aspx?Caller=UserCreatable&classFilter=a0be8254-8b5f-4c8c-b1b0-55323ec1178a&ExcludeInterfaceGuid=821c3d80-699f-4097-8480-37fb200ebdf5&TreeGuid=f808dad8-5591-4d57-bc50-1e22d4056845&ItemGuid=f7705f43-bf41-487a-afee-f0c0cef64cdf&PageInstance=e2a16f65-0cfe-4cfd-8e18-edd9393c3dcf
 ip: [10.101.4.35]; languages: [en-US,en;q=0.9]; content-length: [97833];
 timings: [[R] 00:00:00.1562043(W: 00:00:00)];
 response: [200 OK]; x-smp-nsversion: [8.6.1119.0];

-----------------------------------------------------------------------------------------------------
Date: 4/12/2021 8:38:36 AM, Tick Count: 846827156 (9.19:13:47.1560000), Size: 4.18 KB
Process: w3wp (5692), Thread ID: 133, Module: Altiris.TaskManagement.Web.dll
Priority: 1, Source: Altiris.TaskManagement.Web.CreateNewTask.ButtonOK_Click

Environment

ITMS 8.x

Cause

The issue was caused because the expected file, unattend.xml, was not present under '\\SMPserver\NSCap\bin\Win32\X86\Deployment\'.

Resolution

The quickest way to resolve this issue is to place the "unattend.xml" file from another working NS server. However, it is most likely more files could also be missing. So, check if the "Deployment" folder is missing folders and/or files.

If there are more folders or files missing, run a repair on Deployment Solution by doing the following:

1. Open SIM (Symantec Installation Manager)
2. Click on "Repair installed products". A new page opens.
3. Select "Repair MSI-s". Click Next.
4. On the "Repair" page, select "Altiris Deployment Solution 8.x". Click Next.
5. Click "Repair".

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