Error: "Invalid number of rows(0) affected by the operation. Expecting (1)" when trying to change status through REST
ID being used in the URL is not correct
Release : 17.2
Component : REST API
The id 7076291 (Ticket ID, ref_num) being used is incorrect. In this field, the internal ID must be used, not the ref_num, which is the external ID. To get the correct id you can run:
select id from call_req where ref_num='<external ID>';