ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

cspmclient binary usage error: error while loading shared libraries: libidn.so.11

book

Article ID: 212479

calendar_today

Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

After upgrading to CAPAM A2A Client 4.12.3.8 in Linux machine, unable to use the existing script with the below error.

 $CSPM_CLIENT_HOME/cspmclient/bin/cspmclient <script name> true
./cspmclient: error while loading shared libraries: libidn.so.11: cannot open shared object file: No such file or directory

Where as the old 4.5.300 Cloakware client works with the same file.

$CSPM_CLIENT_HOME/cspmclient/bin/cspmclient heartbeatalias true

400 heartbeat XXXXXXX

Cause

The A2A client is searching for the "libidn.so.11" 64bit shared object file.

Based on the Linux deployments this file may not be part of the /usr/lib64 directory.

Environment

Release: 3.4.x

Component: CA Privileged Access Manager (PAM)

Client: A2A Client on UNIX/Linux

Resolution

Certain deployments of UNIXLinux do not install the "libidn.so.11" 64 bit shared object file.

Since this is a missing OS shard object, this needs to be deployed by the customer by downloading it from the OS vendor.

Additional Information

As per 3.4.3 documentation, we no longer support 32bit OS deployments.

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/privileged-access-manager/3-4-3/implementing/protect-privileged-account-credentials/manage-credentials-between-applications-a2a/install-and-activate-an-a2a-client-on-a-request-server.html