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CachePulse health checks showing Critical State with '0' days left.

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Article ID: 212466

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

The ProxySG or ASG appliance is showing the health check for CachePulse license in Critical state and already expired even though the license is still valid based on the Entitlement portal.

Below is the screen shot of the failed health checks.

Cause

There seems to be an issue for the appliance to sync up in between the licensing component and the health check component.

Environment

Version affected on both ProxySG and ASG is 6.7.x and 7.x.

Resolution

Run the following command to fix the issue.

#config t
#(config) cachepulse
#(config cachepulse) disable
#(config cachepulse) enable
#(config cachepulse) download get-now force

Attachments