Updating packages fails with PM_PACK_RELEASENOTE_URL errors

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

When attempting to update packages automatically via "update index" the process fails with the below error:

The connection to the URL https://downloads.automic.com/jart/prj3/depman/interfaces/marketplace/list_packages.jart?to-json=yes could not be established. Please check this parameter PM_PACK_RELEASENOTE_URL in the UC_CLIENT_SETTINGS or UC_SYSTEM_SETTINGS VARA object.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Cause

Communication Error

Resolution

To isolate this issue, check the following:

1.) That the PM_INDEX_URL and PM_PACK_RELEASENOTE_URL are set in UC_CLIENT_SETTINGS

2.) That the server the AWI resides on is able to reach both:
https://github.com/Automic/Index.git
https://downloads.automic.com/jart/prj3/depman/interfaces/marketplace/list_packages.jart?to-json=yes

3.) Import certificates as per:
https://docs.automic.com/documentation/webhelp/english/AA/12.3/DOCU/12.3/Automic%20Automation%20Guides/help.htm#PluginManager/AdministeringPluginManager.htm?Highlight=PM_INDEX_URL

4.) Confirm that no internal tools (ex a Palo Alto security measure) force additional certificates to be required by Java.