When attempting to update packages automatically via "update index" the process fails with the below error:
The connection to the URL https://downloads.automic.com/jart/prj3/depman/interfaces/marketplace/list_packages.jart?to-json=yes could not be established. Please check this parameter PM_PACK_RELEASENOTE_URL in the UC_CLIENT_SETTINGS or UC_SYSTEM_SETTINGS VARA object.
Release : 12.3
Component : AUTOMATION ENGINE
Communication Error
To isolate this issue, check the following:
1.) That the PM_INDEX_URL and PM_PACK_RELEASENOTE_URL are set in UC_CLIENT_SETTINGS
2.) That the server the AWI resides on is able to reach both:
https://github.com/Automic/Index.git
https://downloads.automic.com/jart/prj3/depman/interfaces/marketplace/list_packages.jart?to-json=yes
3.) Import certificates as per:
https://docs.automic.com/documentation/webhelp/english/AA/12.3/DOCU/12.3/Automic%20Automation%20Guides/help.htm#PluginManager/AdministeringPluginManager.htm?Highlight=PM_INDEX_URL
4.) Confirm that no internal tools (ex a Palo Alto security measure) force additional certificates to be required by Java.