ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Emails from AAI missing logo when setup with HTTPS on 6.0.1-3 and earlier

book

Article ID: 212436

calendar_today

Updated On:

Products

Automic Automation Intelligence

Issue/Introduction

Emails from AAI 6.0.1-3 and earlier are missing logo when setup with HTTPS.

Environment

Release : 6.0.1-3

Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE

Resolution

1. Backup a copy of the /<install dir>/run_report.py file.

 

2. Then edit the /<install dir>/run_report.py.

 

Look for the line below:

<body>

<img src="http://%(server)s:%(port)s/jaws/images/logo.png" alt="JAWS: Job Scheduling Assurance"/>

<br><br>

 

Replace the URL with the actual https url for your environment like below, using, https, your fqdn of the server, the port 8443:

<body>

<img src="https://ServerName:8443/jaws/images/logo.png" alt="JAWS: Job Scheduling Assurance"/>

<br><br>

 

Save the file, and run a cli to generate a new email and it should be displayed now.

 

If it is still not being displayed, right click on the Red X and inspect or copy the image url and paste into the browser to see if it looks correct and if its set to https.

 

Note for AAI 6.2.0-1 and later you may need to update the same URL to use AAI instead of JAWS like below:

<body>

<img src="http://%(server)s:%(port)s/aai/images/logo.png" alt="JAWS: Job Scheduling Assurance"/>

<br><br>