Emails from AAI missing logo when setup with HTTPS on 6.0.1-3 and earlier
Article ID: 212436
Updated On:
Products
Issue/Introduction
Emails from AAI 6.0.1-3 and earlier are missing logo when setup with HTTPS.
Environment
Release : 6.0.1-3
Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE
Resolution
1. Backup a copy of the /<install dir>/run_report.py file.
2. Then edit the /<install dir>/run_report.py.
Look for the line below:
<body>
<img src="http://%(server)s:%(port)s/jaws/images/logo.png" alt="JAWS: Job Scheduling Assurance"/>
<br><br>
Replace the URL with the actual https url for your environment like below, using, https, your fqdn of the server, the port 8443:
<body>
<img src="https://ServerName:8443/jaws/images/logo.png" alt="JAWS: Job Scheduling Assurance"/>
<br><br>
Save the file, and run a cli to generate a new email and it should be displayed now.
If it is still not being displayed, right click on the Red X and inspect or copy the image url and paste into the browser to see if it looks correct and if its set to https.
Note for AAI 6.2.0-1 and later you may need to update the same URL to use AAI instead of JAWS like below:
<body>
<img src="http://%(server)s:%(port)s/aai/images/logo.png" alt="JAWS: Job Scheduling Assurance"/>
<br><br>
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