Continuously getting FATAL errors in JBoss log affecting performance

Products

• CA Identity Suite

Issue/Introduction

After migrated Identify Manager to version 14.4, getting the following error in the JBoss log:

FATAL [org.apache.myfaces.shared_impl.webapp.webxml.WebXmlParser] (ServerService Thread Pool -- 103) Unable to parse web.xml: java.net.ConnectException: Connection timed out: connect

This does not prevent any function in Identity Manager from executing successfully, but it has made Identity Manager painfully slow.

 

 

Environment

Release : 14.4

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Cause

This is due to dtd file is not able to access online and cannot be validated

Resolution

For 14.4 GA Standalone Installation Type:

1) Download web-app_2-3.dtd from  http://java.sun.com/dtd/web-app_2_3.dtd

2) Modify web.xml file under user_console.war/WEB-INF

3) Change the following line 

From

<!DOCTYPE web-app PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 2.3//EN" "http://java.sun.com/dtd/web-app_2_3.dtd">

To 

<!DOCTYPE web-app PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 2.3//EN" "/absolute path of the dtd location/web-app_2_3.dtd">

To 14.4 GA Virtual Appliance Installation Type:

The procedure above is not possible in Virtual Appliance because have no permissions to update manually the web.xml.

Additional Information

For Virtual Appliance 14.4GA  and versions before 14.4 CP1:
1) Check article provided here: IM Fatal error - Unable to parse web.xml 

2) Fix is included in 14.4 CP1. DE504857