ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

20.3 alarm policy change are not reflecting on the active alarm

book

Article ID: 212426

calendar_today

Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

Customer OC is not getting new alarms/clearing old alarm after creating new group policy or changing policy for monitoring disk space percent alarm on UIM 20.3.1 (started after 20.3 upgrade) – until the sever is rebooted after the change. Only restarting Primary Robot does not fix the issue as well. We see that the plugin_metric  is showing the changed config/threshold for specific policy, but the alarm list does not change according to the new group policy.

Environment

UIM 20.3.1

Windows Servers

Probe cmd 6.50-MC-HF1

Controller 9.32

Resolution

Upgrading to UIM 20.3.3 with  20.3.3 HF1 and ump_operatorconsole 2.10 HF2 resolved the issue.