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when trying to email a Netflow report it says "An Email server has not been configured".

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Article ID: 212417

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Email works for CA PM, but when trying to email a Netflow report it says "An Email server has not been configured" or Error sending email: Failure sending mail. Affected recipients: [email protected]

The LogLog file show these errors:

System.Net.Mail.SmtpException: Syntax error, command unrecognized. The server response was: 4.7.1 <[email protected]>: Sender address rejected: You are not authorized to send as [email protected]"

Was added an email server name under "SMTP Server" in Application Settings on the CAPC machine, but it is still giving me same message. 

Cause

SMTP Server specified in Application Settings on CAPC did not update the smtp parameters value in the reporter.general db table on the NFA Console machine.

Environment

Release : 10.0

Component : NQRACO - NETQOS RA CONSOLE

Resolution

We can manually update the SMTP server in the database on the NFA Console machine using mysql commands.

mysql
use reporter
update general set value="mail.com.corp" where Attribute='Smtp.Host';
update general set value="25" where Attribute='Smtp.Port';
update general set value="[email protected]" where Attribute='ReplyAddress';

IF your need to inform the Username and Password Authentication run these commands:
update general set value="xxx" where Attribute='Smtp.Password';
update general set value="xxx" where Attribute='Smtp.User';

Note: Please confirm the correct "values" for all Attribute