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UIM Discovered device does not show up in OC Inventory

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Article ID: 212409

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

One or more devices are not showing up in OC Inventory when they should. 

Cause

It could be the device was previously there and then deleted with the option 'Prevent rediscovery' selected. 

 

When this is done the device is added to the CM_BLACKLIST_DEVICE table. 

discovery_server ignores all devices listed in that table. 

Environment

Release : 20.3 & 20.4

Component : UIM - DISCOVERY_SERVER

Resolution

To remove a device from the blacklist 
Go to AC > PH > discovery_server > View Probe Utility in New Window 
clear_all_blacklisted_devices < to remove all devices from the blacklist 
unblacklist_devices < to remove one or more from the blacklist 
requires the blacklist_id which is obtained from CM_BLACKLIST_DEVICE bl_id

Helpful queries:
select * from CM_BLACKLIST_DEVICE;  < to show all devices in the table
select * from CM_BLACKLIST_DEVICE where dev_ip = ‘xxx’;  < search by IP 
select * from CM_BLACKLIST_DEVICE where dev_name = ‘xxxx’; < search by name

 

 

Additional Information

Deactivate activate discovery_server and then the log will have this message:
Skipping excluded DeviceId: D528570EED43E9D3B9675CB912397687D 

Search the log for the device name and then locate the device ID and search on that to see if it is being skipped.  

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