UIM 20.3.x Discovered device does not show up in OC Inventory

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

One or more devices are not showing up in OC Inventory when they should. 

Cause

It could be the device was previously there and then deleted with the option 'Prevent rediscovery' selected. 

 

When this is done the device is added to the CM_BLACKLIST_DEVICE table. 

discovery_server ignores all devices listed in that table. 

Environment

Release : 20.3

Component : UIM - DISCOVERY_SERVER

Resolution

To remove a device from the blacklist 
Go to AC > PH > discovery_server > View Probe Utility in New Window 
clear_all_blacklisted_devices < to remove all devices from the blacklist 
unblacklist_devices < to remove one or more from the blacklist 
requires the blacklist_id which is obtained from CM_BLACKLIST_DEVICE bl_id

Helpful queries:
select * from CM_BLACKLIST_DEVICE;  < to show all devices in the table
select * from CM_BLACKLIST_DEVICE where dev_ip = ‘xxx’;  < search by IP 
select * from CM_BLACKLIST_DEVICE where dev_name = ‘xxxx’; < search by name