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AI agent Service Pack version does not update after agent upgrade

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Article ID: 212362

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Scenario:

Analytics (AI) agent was upgraded though Centralized Agent Upgrade (CAU) from version 2.3.0 to 2.3.1. However, the agent version is still displayed as 12.3.0, see example below:

Environment

Release : 12.3

Component : Automation Engine

Cause

By design

Resolution

While the version is still displayed as 12.3.0, if the upgrade was successful, the Software version should change to 2.3.1, the agent was upgraded successfully, and is on the latest version. 

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