SpanVA Degraded State

Products

• CASB Audit

Issue/Introduction

SpanVA is unable to send audit logs to CloudSOC.

SpanVA web interface reports the status as degraded.

 

Resolution

From the SpanVA web console run diagnostics and check for error.  It is possible to have a degraded state and not list any errors in diagnostics.

From the SpanVA web console examine monitoring logs for errors.

In order for the SpanVA to function, verify the following.

See Tech Doc for SpanVA firewall requirements

 

 

 

 

Additional Information

SpanVA could be in a degraded state for multiple connectivity problems. 

Fix any errors listed the SpanVA Network Monitoring Tab or in SpanVA Diagnostics

If unable to resolve - please open a new CASB Support case.