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Error: Password reset is not allowed for this user - Federated User Login

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Article ID: 212348

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Updated On:

Products

Support Portal

Issue/Introduction

Customer unable to login into Broadcom Portal nor able to Reset the Password for the Support Portal.

Error: "Password reset is not allowed for this user"

This article Guide the Federated (Rally/Clarity) users 

Cause

Federated(Rally/Clarity) Customers having their Company IDP login integrated with Broadcom Login Portal.


Environment

All Broadcom GCP SaaS Customers using Federation Single Sign On 

Resolution

Customers have to follow the below procedure to avoid Unable to Login/Password reset is not allowed for this user

  1. Login into the clarity URL/Rally URL (Based on your company product contracts) with you credentials
  2. Once logged into the company Clarity/Rally portal in the browser, open a new tab in the same browser 
  3. Enter the link https://support.broadcom.com/user in the new tab
  4. Once entered there the page will auto authenticated based on your Clarity/Rally credentials and you will be logged in.

Note: If you don't have access to clarity/Rally application, please reach out to your internal  Admin to get access.

Need further assistance?

If you need help with any of these steps, contact Broadcom Customer Care. You can also use our Virtual Chat in the lower-right corner of the Customer Support website.

Additional Information

For any Further details, You may refer to below articles

Rally: Ping SSO to Okta SSO migration FAQ

Clarity SaaS Broadcom Okta URL Update