Customer unable to login into Broadcom Portal nor able to Reset the Password for the Support Portal.
Error: "Password reset is not allowed for this user"
This article Guide the Federated/SSO (Rally/Clarity/SES/WSS) users
All Broadcom GCP SaaS Customers using Federation Single Sign On
Product Console URLs:
Federated/SSO (Rally/Clarity/SES/WSS) Customers having their Company IDP login integrated with Broadcom Login Portal.
Customers have to follow the below procedure to avoid Unable to Login/Password reset is not allowed for this user
NOTE: If a Rally Product user is unable to access the Broadcom Support Portal using the normal federated user authentication process, then, it could be due to the reason, user is most likely a Rally Sub-Admin or is on the exception list for that subscription. In those cases, a user will not be redirected.
So, user needs to login to Rally via Okta, not a local account, as they are federated for Rally. After logged into Rally via Okta, they need to open a new page to https://support.broadcom.com/user . Below are the steps:
Access the Okta page (xyz.okta.com) and click the Rally Tile.
Rally Page Dashboard
In a new tab in same browser, access the Broadcom Support Portal.
Also, please note that it is very rare for a Rally user to log into the Okta dashboard and click on the Rally tile. Almost all Rally users authenticate via federation and land directly into Rally itself.
If you don't have access to clarity/Rally application, please reach out to your internal Admin to get access.
Need further assistance?
If you need help with any of these steps, contact Broadcom Customer Care. You can also use our Virtual Chat in the lower-right corner of the Customer Support website.
For any Further details, You may refer to below articles
Rally: Ping SSO to Okta SSO migration FAQ