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Channel authentication popup not closing for Tableau site in Firefox


Article ID: 212332


Updated On:


Clarity PPM SaaS Clarity PPM On Premise


You use a Project Channel to render a Tableau site for project status information. A change is being made to the authentication configuration for SSO for Tableau, and even though the user authenticates in Firefox from the channel page, the authentication popup isn't closing and the page is not rendering.

This is working successfully in Edge (same channel page and configuration).


Release : 15.9.1

Component : Clarity Channels

Browser: Firefox


Popup uses windows.close() in Javascript.  

In this case, the popup was opened by Tableau.

This method can only be called on windows that were opened by a script using the method. If the window was not opened by a script, an error similar to this one appears in the console:

Scripts may not close windows that were not opened by script.

Additional Information

See: Window.close() from for more details on the Window.close() method