PPM Jaspersoft 7.8 cannot start Tomcat as service

Products

• Clarity PPM On Premise

Issue/Introduction

After the successful install of Jaspersoft 7.8 and running as the Tomcat 9 services, cannot access the Login Page

In the logs the error message:  Caused by: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[/reportservice]]

Environment

Release : 15.9.1

 

Resolution

A) Launch Tomcat 9 properties

B) click on Logon Tab

C) change the account option to "Local System account"

D) Close the browser and re-launch