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PPM Jaspersoft 7.8 cannot start Tomcat as service
Article ID: 212331
Updated On:
Products
Clarity PPM On Premise
Issue/Introduction
After the successful install of Jaspersoft 7.8 and running as the Tomcat 9 services, cannot access the Login Page
In the logs the error message: Caused by: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[/reportservice]]
Environment
Release : 15.9.1
Resolution
A) Launch Tomcat 9 properties
B) click on Logon Tab
C) change the account option to "Local System account"
D) Close the browser and re-launch
Feedback
Yes
No
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