Call Quality Breakdown view fails in NPC 6.1 with the error message: "The given key was not present in the dictionary"

Products

• CA Application Delivery Analysis MTP (NetQoS / ADA)

Issue/Introduction

Description:

Call Quality Breakdown view fails in NPC 6.1 with the error message:

"The given key was not present in the dictionary"

An advisory note has been added into the UCM 4.0+ product release notes.

Solution:

From the UCM Console, open a Windows command prompt and issue the commands below:

mysql -P 3308 voip

UPDATE type_severity SET Name = 'Degraded' WHERE Severity = 3;
UPDATE type_severity SET Name = 'Excessive' WHERE Severity = 4;

exit

Check the view again and it should be fixed.

Environment

Release: UCMMCN99000-4.3-Unified Communications Monitor-Management Console-SW
Component: