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Call Quality Breakdown view fails in NPC 6.1 with the error message: "The given key was not present in the dictionary"

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Article ID: 21230

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Updated On:

Products

CA Application Delivery Analysis MTP (NetQoS / ADA)

Issue/Introduction

Description:

Call Quality Breakdown view fails in NPC 6.1 with the error message:

"The given key was not present in the dictionary"

An advisory note has been added into the UCM 4.0+ product release notes.

Solution:

From the UCM Console, open a Windows command prompt and issue the commands below:

mysql -P 3308 voip
UPDATE type_severity SET Name = 'Degraded' WHERE Severity = 3;
UPDATE type_severity SET Name = 'Excessive' WHERE Severity = 4;
exit

Check the view again and it should be fixed.

Environment

Release: UCMMCN99000-4.3-Unified Communications Monitor-Management Console-SW
Component: