PAMSC DH Synchronization issue

Products

• CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

 

Two of the DH servers were stuck in synchronizing until now.

I already restarted the server, re-sync and even recreated the DH but still no good. 

Shows the following errors

 

 

Environment

Release : 14.1

Component : PRIVILEGED ACCESS MANAGEMENT

Cause

 

This can happen for different causes, for instance when there is a message overflow that cannot be processed., or some kind of communication problem and others. Ask support for further 

 

Resolution

The temporary solution would be to login to ActiveMQ to purge the queues

login activemq to <machinenname>: port

Additional Information

Similar article to https://knowledge.broadcom.com/external/article?articleId=38169 for previous tibco tool.