Mail notifications not coming from WA DE (dSeries)

Products

• CA Workload Automation DE
• CA Workload Automation DE - Scheduler (dSeries)

Issue/Introduction

Users are not able receive email notifications from CA WA DE (ESP dSeries).  The following error may be seen in the tracelog.

202XXXXX 00:00:12.345 [essential] [ERROR] EmailNotification: [202X-XX-XX_00:00:12.345] Exception: Exception reading response
javax.mail.MessagingException: Exception reading response;
  nested exception is:
        java.net.SocketTimeoutException: Read timed out
        at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2305)
        at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2032)
        at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:697)
        at javax.mail.Service.connect(Service.java:364)
        at javax.mail.Service.connect(Service.java:245)
        at javax.mail.Service.connect(Service.java:194)
.......

Caused by: java.net.SocketTimeoutException: Read timed out
        at java.net.SocketInputStream.socketRead0(Native Method)
        at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
        at java.net.SocketInputStream.read(SocketInputStream.java:171)
        at java.net.SocketInputStream.read(SocketInputStream.java:141)
        at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:124)
        at java.io.BufferedInputStream.fill(BufferedInputStream.java:246)
        at java.io.BufferedInputStream.read(BufferedInputStream.java:265)
        at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:92)
        ... 9 more

 

Environment

Release : 12.x

Component : CA WORKLOAD AUTOMATION DE (DSERIES)

Cause

The DE server is not able to contact mail server (SMTP).   

Resolution

Check to make sure DE server is not blocked or blacklisted by firewall or SMTP server.

The mail account used by DE server should not have password.