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Stored Query Using QREL attributes
Article ID: 212231
Updated On:
Products
CA Service Desk Manager
Issue/Introduction
Is it possible to use QREL attributes in a scored query? For example to have a scored query for all incidents with 10 or more children as cr object has this schema
children QREL <- cr {parent = ?}
Environment
Release : 17.1/17.2/17.3
Component : CA SERVICE MANAGEMENT
Resolution
Currently this is not possible.
To implement a stored query like this, some customization would be needed and most likely customization like this would need spel code or other script writing.
Additional Information
You could submit an idea/enhancement from Service Management community web site for using QREL attributes in stored query
https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&?tab=digestviewer
Feedback
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