Stored Query Using QREL attributes

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Article ID: 212231

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Updated On:

Products

CA Service Desk Manager

Issue/Introduction

Is it possible to use QREL attributes in a scored query? For example to have a scored query for all incidents with 10 or more children as cr object has this schema

children             QREL <- cr {parent = ?}

Environment

Release : 17.1/17.2/17.3 

Component : CA SERVICE MANAGEMENT

Resolution

Currently this is not possible. 

To implement a stored query like this, some customization would be needed and most likely customization like this would need spel code or other script writing. 

Additional Information

You could submit an idea/enhancement from Service Management community web site for using QREL attributes in stored query

https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&?tab=digestviewer