Project tiles vs list results mismatch when projects are templates

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

The project tiles and project grid / list view in the Modern / New User Experience (UX) do not come back with the same results from an exact same filter.  The results in the Classic Project List view are a match for what is shown in Project Tiles.  

Example: Project Titles shows 8 projects, while the Project Grid/List shows 12 projects.

Environment

Release : All Supported

Component : CLARITY PROJECT MANAGEMENT

Cause

This is due to the projects being checked as templates. The project tiles page filters outs templates. The Classic Project list filters out templates by default as well.

Resolution

Add the Template field to the project grid column view in the Modern UX to validate if those missing from the tiles page have "Template" checked. From this view, you can also uncheck any projects that should not be templates. 

Additional Information

If these projects aren’t supposed to be templates, here’s one cause that can make them templates: Projects created from a template are also templates.

See also: Projects known issues for Clarity