WA DE validateDbConnection.sh does not connect to DB, other DB client can connect

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Article ID: 212207

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Products

CA Workload Automation DE CA Workload Automation DE - Scheduler (dSeries) CA Workload Automation DE - Business Agents (dSeries) CA Workload Automation DE - System Agent (dSeries)

Issue/Introduction

The validateDbConnection.sh does not return success.  The DE server starts up and connects to the DB.

The ESP dSeries (WA DE) is on Linux VM.

Cause

There is likely can issue with random generation.

Environment

Release : 12.x

Component : CA WORKLOAD AUTOMATION DE

Resolution

Verify if there is adequate entropy on the OS/host.

cat /proc/sys/kernel/random/entropy_avail

An output of 2000 or above is normally required from the above command.  To increase the entropy level available to the system install an rng tool.

For Red Hat based systems user may user rng-tools

rngd --rng-device=/dev/urandom