Restmon agent for ThousandEyes
Article ID: 212180
Updated On:
Products
Issue/Introduction
We are attempting to integrate the ThousandEyes metrics into our DXI platform using the Restmon agent. We are able to get performance metrics but we are unable to get alarm metrics.
We would like to get help fixing the issue.
It is generating the following error:
2021-01-20 20:04:52,515 [ProfileHandler|thousandeyes~~thousandeyes] ERROR GetJSONVar:196 - Failed to parse script #(function(){var hst = '1640694#bgp&undefined,1640696#bgp&undefined,1640697#bgp&undefined,1640698#bgp&undefined,1640699#bgp&undefined,1640701#bgp&undefined,1851109#bgp&undefined,1851122#bgp&undefined,1851123#bgp&undefined,1851124#bgp&undefined,1851078#bgp&undefined,1851117#bgp&undefined,1851118#bgp&undefined,1851120#bgp&undefined,1850038#dns-server&undefined,1644465#dns-trace&undefined,37785#http-server&https://login.microsoftonline.com';var idhst=hst.split(',');var testMap ={};for(var i = 0;i<idhst.length;i++){ var sd = idhst[i].split('#'); testMap[sd[0]]= sd[1].split('&')[1];}
var ciId=[];for(var i=0;i<root.alert.length;i++){ if(root.alert[i].type!='Path Trace'){ for(var j=0;j<root.alert[i].agents.length;j++){ var cnt =root.alert[i].agents[j].metricsAtStart.split(':').length - 1 ; var testIdAlert= root.alert[i].testId; for(var k=0;k<cnt;k++){ ciId.push(testMap[testIdAlert]);} } }}return ciId;})();
avax.script.ScriptException: org.graalvm.polyglot.PolyglotException: TypeError: Cannot read property 'length' of undefined
at org.graalvm.js.scriptengine/com.oracle.truffle.js.scriptengine.GraalJSScriptEngine.eval(GraalJSScriptEngine.java:381)
at org.graalvm.js.scriptengine/com.oracle.truffle.js.scriptengine.GraalJSScriptEngine.eval(GraalJSScriptEngine.java:356)
at com.ca.ce.restmon.util.GetJSONVar.eval(GetJSONVar.java:411)
at com.ca.ce.restmon.util.GetJSONVar.evaluateJs(GetJSONVar.java:259)
at com.ca.ce.restmon.util.GetJSONVar.parseElement(GetJSONVar.java:192)
at com.ca.ce.restmon.util.GetJSONVar.evaluateExpression(GetJSONVar.java:175)
at com.ca.ce.restmon.util.GetJSONVar.evaluateNewExpression(GetJSONVar.java:115)
at com.ca.ce.restmon.util.GetJSONVar.<init>(GetJSONVar.java:94)
at com.ca.ce.restmon.util.GetJSONVar.<init>(GetJSONVar.java:77)
at com.ca.ce.restmon.util.ParserUtil.parsePathValue(ParserUtil.java:350)
at com.ca.ce.restmon.util.ParserUtil.parseMetricPathValues(ParserUtil.java:247)
at com.ca.ce.restmon.core.ProfileHandler.parseAlarmAttributes(ProfileHandler.java:597)
Environment
Release : 20.2
Component : CA DOI Foundations
Resolution
For now Restmon for ThousandEyes app is not supported by Broadcom, you can customize the schema to integrate it.
Additional Information
Broadcom Support does not support customizations that you make to out-of-the-box configurations. For help with this customization, DX Operational Intelligence Services or your Broadcom Sales Representative at: http://support.broadcom.com/, your regional Broadcom office, or call U.S.: 1-800-225-5224
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