Windows DLL failed to load attempting to install Identity Portal / Identity Governance / Identity Manager

Products

• CA Identity Portal
• CA Identity Suite
• CA Identity Manager
• CA Identity Governance

Issue/Introduction

When trying to install Identity Suite Tools, Identity Portal, Identity Manager, or Identity Governance on a Windows 2019 server using Wildfly 15 and the latest Oracle Java, JDK 1.8.0_281, the installer starts, then almost immediately throws a Fatal Application Error: 

Flexeraaw_$aaa: Windows DLL failed to load
at Flexraaw_.af(Unknown Source)
at Flexraaw_.aa(Unknown Source)
at com.zerog.ie.installer.LifeCycleManager.init(unknown source)

...

 

Environment

On Premises Identity Portal 14.x / Identity Governance 14.x / Identity Manager 14.x / VirtualApplianceTools.exe
Windows Server 2019 /2022 
Oracle Java JDK 1.8.0-281 / 1.8.0-161

OpenJDK Temurin 1.8.0_372-b07

 

Cause

This issue is due to a bug with the InstallAnywhere software version used for the installer.

https://community.flexera.com/t5/InstallAnywhere-Forum/Windows-2019-server-64bit-installation-of-the-exe-created-out-of/td-p/126817
IOJ-1913982
Java stack trace with Flexeraaw7$aaa: Windows DLL failed to load when running installer on Windows Server 2019 with JVM that outputs correct os.name of Windows Server 2019

Resolution

The issue only impacts the installer, products fully supports the newer JDK releases.

To workaround this issue, install JDK, 1.8.0_181

1. Open a command prompt, set this environment variable for Java:
SET JAVA_TOOL_OPTIONS="-Dos.name=Windows 7" and run the installer.

2. In the same command window navigate to the installer and perform the installation with an earlier version of the JDK. Then once the installation is complete you can update your Java to the latest release. 

Additional Information

Broadcom Development will review and resolve this problem for the next release of Portal.