When trying to install Identity Suite Tools, Portal, Manger, or Governance on a Windows 2019 server using Wildfly 15 and the latest Oracle Java, JDK 1.8.0_281, the installer starts, then almost immediately throws a Fatal Application Error:
Flexeraaw_$aaa: Windows DLL failed to load
at Flexraaw_.af(Unknown Source)
at Flexraaw_.aa(Unknown Source)
at com.zerog.ie.installer.LifeCycleManager.init(unknown source)
This issue is due to a bug with the InstallAnywhere software version used for the Identity Portal installer, run on a Windows 2019 server with the latest Oracle JDK 1.8.0_281 installed.
Java stack trace with Flexeraaw7$aaa: Windows DLL failed to load when running installer on Windows Server 2019 with JVM that outputs correct os.name of Windows Server 2019
On Premises Identity Portal 14.x / On Premises Identity Governance 14.x
Oracle Java JDK 1.8.0-281 / 1.8.0-161
The issue only impacts the installer, products fully supports the newer JDK releases.
To workaround this issue, install JDK, 1.8.0_181
1. Open a command prompt, set this environment variable for Java:
SET JAVA_TOOL_OPTIONS="-Dos.name=Windows 7" and run the installer.
2. In the same command window navigate to the installer and perform the installation with an earlier version of the JDK. Then once the installation is complete you can update your Java to the latest release.
Broadcom Development will review and resolve this problem for the next release of Portal.