Error: PAM-CM-0039: Unable to perfrom the operation. Please contact System Administrator

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Article ID: 212113

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

When adding a new CA PAM node to an existing cluster setup, at times after adding the new node to the cluster successfully while listing the devices and looking at the access tab the following message is encountered.

Error: PAM-CM-0039: Unable to perform the operation. Please contact System Administrator.

 

Cause

This is caused because few files are not copied over from the Primary node of the cluster to the newly added node.

Environment

Release: 3.3.x

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

To resolve this problem copy the following files from the Primary CA PAM node to the problem CA PAM node. The location of the files is "opt/cloakware/cspmserver/config" and the file names are  "ossl_pwd.txt", "mask" and"encrypted"

Attachments

1617726586583__PAM-CM-0039.JPG get_app