VMAX probe is generating lot of false hardware events

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Article ID: 212106

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

Receiving lots of false hardware events though we have not seen them in vmax console. Due to this it is generating lot of P2 INCs and we are also not sure how those fault are converted to alarm. 

Environment

Release : 20.3

Component : UIM - VMAX-NEW

Resolution

deactivate the vmax probe
rename localhost.controllers.xml 
located at: $\Nimsoft\probes\storagevmax\data\
activate the vmax probe

Additional Information

localhost.controllers.xml maintains an inventory of the target device items, if it fails to update listings for removed items is maintained and false alarms generated. 

This can also happen if static monitors were used instead of or in addition to templates. 
To correct that: 
deactivate the vmax probe
rename vmax.cfg
activate the vmax probe
add the profiles again
apply the templates