The List of New CMDB Reports that are included in Service Desk Manager r12.7

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

List of New CMDB Reports in Service Desk R12.7 CA SDM

Solution:

Below are the list of new CMDB reports included in the r12.7 CA SDM version of Service Desk Manager:

1. All Change Impact Report (2 versions available for both SQL Server and Oracle)
2. CIs Added in Time Range Report
3. CIs by MDR Report
4. CIs by Owner Report
5. CIs by Tenant Report
6. CIs Change Anomaly Report
7. CIs Details Report
8. CIs Related to Incidents and Problem Report
9. CIs Relationship Changes Report
10. CIs Relationships Report (2 versions available for both SQL Server and Oracle)
11. CIs Root Cause Analysis Report (2 versions available for both SQL Server and Oracle)
12. CIs Scheduled Changes Report
13. CIs Updated in Time Range Report
14. CIs With Change Orders Report
15. CIs Without Owner Report
16. Direct Change Impact Report
17. Inactive CIs Report
18. Orphan CIs Report

All the above CMDB Crystal Reports are based on the CA Service Desk Universe. Reports 1,10 and 11 have two separate versions - one version for SQL Server and one version for Oracle.

Environment

Release:
Component: ARGIS