APM 10.7 EM does not send metrics to OI SAAS

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Article ID: 212049

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Updated On:

Products

APM

Issue/Introduction

We upgraded our on premise EM 10.7 to HF43 with main objective for sending metrics to OI SaaS. We are getting this kind of errors.

java.io.IOException: Field name
              at com.wily.introscope.appmap.em.doi.metadata.MetricMetaDataProducer.getResponseString(MetricMetaDataProducer.java:706)
              at com.wily.introscope.appmap.em.doi.metadata.MetricMetaDataProducer.registerMetrics(MetricMetaDataProducer.java:682)
              at com.wily.introscope.appmap.em.doi.metadata.MetricMetaDataProducer.registerMetrics(MetricMetaDataProducer.java:605)
              at com.wily.introscope.appmap.em.doi.metadata.MetricMetaDataProducer.ingestAgentMetricMetaData(MetricMetaDataProducer.java:575)
              at com.wily.introscope.appmap.em.doi.metadata.MetricMetaDataProducer.ingestDataGroupedMap(MetricMetaDataProducer.java:564)
              at com.wily.introscope.appmap.em.doi.metadata.MetricMetaDataProducer.run(MetricMetaDataProducer.java:167)
              at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
              at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
              at java.lang.Thread.run(Thread.java:745)
              
[ERROR] [APM.OI.MetricDataConsumer-14] [Manager.APM.OI] Error posting metrics to NASS. org.springframework.web.client.HttpServerErrorException: 503 Service Unavailable

Environment

Release : 10.7.0

Component : Introscope

Resolution

The "504 Gateway Time-out" only occurs twice, most likely due to GATEWAY service temporarily unavailable at that time.

The "IOException: Field name" indicates MOM not able to parse response back from SaaS.

We suggest to upgrade to latest HOTFIX to work with the latest NASS service. 

If you do not use CEM, then you can install the APM 10.7 HF79. Please consult support to obtain the HOTFIX.