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How to run Remote Engineer on NFA Windows Server

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Article ID: 212042

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Support has asked that I run Remote Engineer on my NFA server on a Windows OS.  What are the steps that I need to take.

Environment

Component : NETWORK FLOW ANALYSIS ANOMALY DETECTOR

Resolution

  1. Navigate to the NFA Remote Engineer folder <InstallationFolder>\NFA\Tools\RemoteEngineer
  2. Double-click on the RemoteEngineer application in the folder.  After several seconds, the following window will open
  3. In the "Select a CA product" dropdown, find the NFA version you have installed.  For example:
  4. Then click "Run Diagnostics"
  5. The Remote Engineer tool will then run through many steps and commands gathering the important information.  You can ignore any ERROR findings listed as it prepares the .zip file.
  6. When complete, the tool lists the location of the saved results file.  Click on the "Open Folder" to see the file and upload it to the case:

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