Symantec EDR Network Proxy rejected due to invalid credentials

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Article ID: 212019

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Updated On:

Products

Endpoint Detection and Response

Issue/Introduction

While connecting the Endpoint Detection and Response (EDR) appliance with a Network Proxy proxy, it shows this error message

but on the other hand, the proxy doesn't require authentification.
 

Environment

Release :

Component :

Resolution

Symantec is investigating at this time. 

 

Suggested triage steps:

  1. At the CLI, type:
    status_check

  2. When prompted, provide proxy credentials. The status_check command will check connections to multiple BROADCOM side servers which provide content or services to EDR appliance.

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