Symantec EDR Manager is currently unavailable

Products

• Endpoint Detection and Response

Issue/Introduction

After reboot, Symantec EDR Manager displays the message "Symantec EDR Manager is now Unavailable".

 

Environment

Release : 4.4.0

Component :

Resolution

1. If you used VMWare snapshots while EDR virtual appliance was running, the EDR virtual appliance is corrupted. Prepare to re-deploy the OVA file.
   See Additional Information for documents related to this unsupported use case.
   
   
2. At the CLI, run status_check to identify the state of the services on the EDR appliance.
3. If the output of status_check does not include the words "command failed", attempt to restart all services by typing: reboot
4. Create a support case and include the output of status_check as a separate comment.

 

 

Additional Information

Documents related to re-deploying EDR virtual appliance

• Title: Virtual Appliances do not support restoring from a VMware snapshot taken from a running virtual machine 
  URL: https://knowledge.broadcom.com/external/article?articleId=162090
  
  
• Title: Preparation checklist for reinstalling ATP 3.x
  https://knowledge.broadcom.com/external/article?articleId=171913
  
  
• Title: System requirements for the virtual appliance
  https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-detection-and-response/4-6/about-v96380626-d38e6/system-requirements-for-the-virtual-appliance-v96381064-d38e7045.html