UIM shut down the Anti-virus requirement

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Article ID: 212011

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

Is it still required to shut down the Antivirus during the installation of UIM 20.3?

Environment

Release : 20.3

Component : UIMINS : UIM - INSTALL

Resolution

It's required to shut down the antivirus during the installation/upgrade of UIM.
Anti-virus software can be turned ON when installation is complete
As per the documentation: Firewalls and Virus Scanners
Before you install CA UIM: Shut down any antivirus software.

Additionally for Linux:
While shutting down SELinux before installing UIM Server is not always necessary, doing so maximizes your chance for a successful installation.

Reference:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-3/installing/pre-installation-planning/configure-your-operating-systems.html

 

Additional Information

Here are few things to keep in mind related to the anti-virus and Firewall:
1- Ensure the port between the CA UIM system and the database system is open.
2- Specify a starting port during CA UIM installation (the recommended default is port 48000).
3- Ensure that an adequate range of ports are open (for example, ports 48000 through 48020). At a minimum, the first three ports assigned (controller, spooler, and hub) must be open. The port that is used for the distsrv probe communication is dynamically assigned.

Here is Firewall Port Reference
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-3/installing/pre-installation-planning/firewall-port-reference.html