Reporter is able to create troubleshooting data from command line console.
You can transfer or download the troubleshooting data from Reporter.
There is 3 typically issue and it is different log gathering process.
Please gather troubleshooting data refer by Resolution steps and then upload to Broadcom Support.
Release : Reporter 11.0.1.1 and higher version
Component : troubleshooting data.
The basic issue :
The unexpected restart issue :
[Note] Don't run command diagnostics service-info send-url before export core dump.
Reporter clear the core dump from local file system.
The hang up issue :
[Note] - Do not run command diagnostics service-info send-url before exporting the core dump.
Reporter clears the core dump from local file system.
Command sample: diagnostics service-info send-url
=========================================================================
reporter# diagnostics service-info send-url ftp://XXX.XXX.XXX.XXX
Uploading diag info to remote host
remote user: USER
password:PASS
Collecting diagnostic and system information ...
Uploading diagnostics archive ...
Diagnostics upload complete.
reporter#
=========================================================================
Command sample: diagnostics service-info export
=========================================================================
reporter# diagnostics service-info export
Collecting diagnostic and system information ...
Exporting diagnostics archive ...
Export complete.
reporter#
=========================================================================
Command sample: diagnostics service-info export
=========================================================================
reporter# diagnostics service-info save-core
Core files may be large and require significant time to compress.
Are you sure this is necessary? (y/N): y
Generating core file...
Compressing core file...
Saving core file...
Reporter core file saved.
reporter#
=========================================================================
Command sample: Ftp access for Reporter FTP service and download troubleshooting data via MS-DOS
=========================================================================
C:\>ftp Reporter IP
220 Welcome to the Reporter FTP service.
200 Always in UTF8 mode.
User (Reporter IP:(none)): user
331 Please specify the password.
Password: xxxxx
230 Login successful.
ftp>
ftp> cd .diags
250 Directory successfully changed.
ftp> dir
200 PORT command successful. Consider using PASV.
150 Here comes the directory listing.
-rwxrwxrwx 1 ftp ftp 21727 Apr 02 07:05 bcr-journal
-rwxrwxrwx 1 ftp ftp 5089 Apr 02 07:05 bcr-journal-20210402.gz
-rwxrwxrwx 1 ftp ftp 41371290 Apr 01 07:49 core.bcreporter.1617263257.26992.gz
-rwxrwxrwx 1 ftp ftp 189198 Apr 02 07:05 directoryListing.txt
-rwxrwxrwx 1 ftp ftp 38753242 Apr 02 07:05 reporterdiags.zip
-rwxrwxrwx 1 ftp ftp 13630 Apr 02 07:05 sysinfo.txt
-rwxrwxrwx 1 ftp ftp 310269 Apr 02 07:05 tasklist.txt
-rwxrwxrwx 1 ftp ftp 3307525 Apr 02 07:05 varlogmessages.txt
226 Directory send OK.
ftp> prompt
ftp>
ftp> mget *
=========================================================================