SS crashes during Service Manager model creation in Spectrum 20.2.7 (aka 10.4.3.0)

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Article ID: 211930

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Updated On:

Products

CA Spectrum

Issue/Introduction

The SpectroSERVER Crashes when creating services after installing Spectrum 20.2.7 (aka 10.4.3.0).  The crash shows the SS is calculating impact:

#0  0x00007fbde20ac5de in SLMIHServiceCondition::calculate_impact(CsModelHandle const&, SLMDefs::RMCondition_e) ()
   from /opt/CA/Spectrum/SS/Modules/libslm.so.1
#0  0x00007fbde20ac5de in SLMIHServiceCondition::calculate_impact(CsModelHandle const&, SLMDefs::RMCondition_e) ()
   from /opt/CA/Spectrum/SS/Modules/libslm.so.1
#1  0x00007fbde20ac762 in SLMIHServiceCondition::add_customer_impact(CsModelHandle const&, CsGlobalAlarmID const*, CsModelHandle const&, int) () from /opt/CA/Spectrum/SS/Modules/libslm.so.1
#2  0x00007fbde20acc10 in SLMIHServiceCondition::update_impact_on_resource_alarms(CsModelHandle const&, SLMDomain::ServiceRootCauseList*, int) () from /opt/CA/Spectrum/SS/Modules/libslm.so.1
#3  0x00007fbde20ad3db in SLMIHServiceCondition::trig_attr_change(CsModelHandle const&, CsChangeNode const*) ()
   from /opt/CA/Spectrum/SS/Modules/libslm.so.1
#4  0x00007fbe3b7d19fb in CsIHMTAttrWatcher::notify(CsIncidentParm const*, CsSecurityIf const*) ()
   from /opt/SPECTRUM/lib/../SS/libsskrnl.so.1
#5  0x00007fbe3b8465be in CsModel::react_to_change(CsVPList&) () from /opt/SPECTRUM/lib/../SS/libsskrnl.so.1
#6  0x00007fbe3b8506f2 in CsModel::process_changes() () from /opt/SPECTRUM/lib/../SS/libsskrnl.so.1
#7  0x00007fbe3b86c2b9 in CsNotificationMgr::process_queued_work(CsWorkNode const*) () from /opt/SPECTRUM/lib/../SS/libsskrnl.so.1
#8  0x00007fbe36781512 in CsWorkQueue::process_work_node(CsWorkNode*) () from /opt/SPECTRUM/lib/libwkmgr.so.1
#9  0x00007fbe36780a70 in CsWorkScheduler::do_work() () from /opt/SPECTRUM/lib/libwkmgr.so.1
#10 0x00007fbe3b4c4211 in moot_thread_start () from /opt/SPECTRUM/lib/libmoot.so.1
#11 0x00007fbe2c003190 in ?? () from /lib64/libc.so.6
#12 0x0000000000000000 in ?? ()

Cause

Code flaw

Environment

Release : 20.2

Component : Spectrum Core / SpectroSERVER

Resolution

For Spectrum 20.2.7 (aka 10.4.3.1) the resolution is patch Spectrum_10.04.03.D126:

DE494259 Details:
   32549566 - Charter - MLS crashes during Service Manager model creation
  (DE494259, 32549566)

This fix will be included in the 21.2.0 DX NetOps release.