nutanix profile stays in failed state

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Article ID: 211929

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Updated On:

Products

DX Infrastructure Management CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management for z Systems CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

I created a profile for the nutanix_monitor probe.  And I used the "verify selection" button to make sure a connection was established.  But in AC, there's a caution symbol that say "profile in failed state."  What am I supposed to do to address this?  Is it still collecting metrics?  Can I view them?

 [Data Collector - Non Prod Nutanix, nutanix_monitor] *** got Exception in executeAPIGet:javax.ws.rs.ClientErrorException: HTTP 412 UNKNOWN STATUS CODE

Cause

- user access

Environment

Release : 20.3

Component : UIM - NUTANIX

Resolution

Changed the user from a Prism Central user to a user that had full read access to Prism Element API v2) and then the profile no longer failed and the Nutanix tree hierarchy fully populated.