Disabling or Removing the Aria widget

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager
• CA Service Catalog

Issue/Introduction

Having decided not to use the Aria Chatbot, how to remove the Chatbot widget from the Service Point interface?

Environment

Release : 17.3 and later

Component : Service Point

Resolution

1. Login to the SDM UI as an Administrator
2. Navigate to Administration -> xFlow Interface -> ServicePoint -> Configurations
3. Open the configuration detail currently in use
4. Go to Feature Configurations -> Chat Engine
5. If Chat Engine is not there, add it as a feature
6. Edit the Feature and select None as the Value. 
7. Recycle both the SDM and xFlow services

Additional Information

One should also examine this function if one suspects that the functionality for chat is missing in Service Point, if it may have been disabled per the above configuration

Please see the following which discusses the features for Service Point that are available:

Manage Features