Disabling or Removing the Aria widget

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Having decided not to use the Aria Chatbot, how to remove the Chatbot widget from the Service Point interface?

Environment

Release : 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

1.  Login to the SDM UI as an Administrator

2. Navigate to Administration -> xFlow Interface -> ServicePoint -> Configurations

3.  Open the configuration detail currently in use

4.  Go to Feature Configurations -> Chat Engine

5.  If Chat Engine is not there, add it as a feature

6.  Edit the Feature and select None as the Value.  (Can also select Support Automation as well)

7.  Recycle both the SDM and xFlow services

Additional Information

Please see the following which discusses the features for Service Point that are available.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-service-point/manage-features.html