NetOps NFA System Status unreachable

Products

• CA Network Flow Analysis (NetQos / NFA)
• DX NetOps

Issue/Introduction

If you are seeing NFA unreachable in the NetOps Portal's System Status page, here are some steps to resolve this:

Cause

The "Watchdog" service on the NFA Console polls all the NFA Components once ever hour (based on the "System Check Interval" in Watchdog settings) using SNMP, then it uses ODATA to communicate its status back to the NetOps portal. If something interferes with either of these processes, NFA will show "Unreachable" in PM in spite of everything else working properly.

Resolution

-TCP port 8981 [NFA data read via OData API] needs to be open between CA PC / CA NPC Console  and NFA console.

-Make sure "CA NFA Odata Service" is running on the NFA Console

 

If you are seeing NFA unreachable in the NetOps Portal and you know the rest of the OData views are working with NFA (Manage Monitoring, Application Settings, Watchdog Settings, Harvesters), then try these few steps.

1. Check the D:/CA/NFA/reporter directory for the WatchDog*.log. Check for any errors. If you find errors, please contact Broadcom Support.

2. If there are no errors, please run:

mysql reporter -t -unetqos -pnetqos -e "truncate table harvester_status;"

3. Then restart the NetQoS Reporter/Analyzer Watchdog Service.  Wait ~20 minutes and it should go green with normal status.