File Trigger is not working properly on the the DEV environment

Products

• CA Workload Automation AE

Issue/Introduction

We are having a problem that is affecting all our ongoing projects. The File Triggers are not working properly when using the "*" character. When used, we receive the following error or similar for other File Triggers:

The \\hostname.acompany.com\cdpq\ta\DVAR\Interfaces\Input\Algo is unaccessible or an error has occured

Howver when we remove the "*", the file trigger works properly.

Would you please help us with this issue?

Environment

Release : 11.3.6/12.0

Component : AutoSys Workload Automation

Resolution

The login user of the agent service, localsystem, does not have permissions to navigate the shared folder.  Specify another user as the watch file Windows user and the job runs without error.

Reference:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/autosys-workload-automation/12-0-01/reference/ae-job-information-language/jil-job-definitions/watch-file-win-user-attribute-specify-a-windows-user-for-monitoring-unc-files.html