Can't update product in CA Mainframe Software Manager
Article ID: 211905
Updated On:
Products
Issue/Introduction
Trying to update a product in CA MSM but the process fails. Looking at the task output for Product Acquisition the following message is shown:
26358 - Getting Product Information - Started (Mar 31, 2021 10:48:33 AM)
Request is to get product: CA JCLCheck Workload Automation - MVS
information requested by: user1
using site IDs: 123456
The product CA JCLCheck Workload Automation - MVS is not available for the following site ID: 123456
Log in to CA Support Online and verify that the product CA JCLCHECK WORKLOAD AUTOMATION - MVS is available for download under the following site ID: 123456
If the product is available on CA Support Online, run 'Update Complete Product List' from the Products tab to refresh relations between the site IDs and the products.
If the problem persists, contact CA Support.
Environment
Release : 6.0
Component : CA Mainframe Software Manager
Resolution
After verifying that the SiteId is entitled to the product, and that the product was not being hidden in CA MSM, execute the following steps to resolve the problem:
Note: See tools in Additional Information section to help determine if product is hidden and/or entitled. Will also show true product name to select.
1. Within Products tab under Actions, select "Show License Keys"
2. First click Refresh Site IDs and then click Update Keys. Close when complete.
3. Next, click again "Update Complete Product List" under Actions.
4. Next, look for the proper product under Available Products and expand the product to show available releases. Right click on desired release and select Update Product Release
Additional Information
Debugging Tools: (provide this information to support if this document does not resolve problem)
Run the following DBSQLPR job and attach the complete output
//jobcard
//STEP05A EXEC PGM=DBSQLPR,
// PARM='PRTWIDTH=1500,INPUTWIDTH=72,ROWLIMIT=4000'
//STEPLIB DD DSN=yourHLQ.MSM.CUSLIB,
// DISP=SHR
// DD DSN=yourHLQ.MSM.CAAXLOAD,
// DISP=SHR
//CXX DD DSN=yourHLG.MSM.CXX,
// DISP=SHR
//SYSUDUMP DD SYSOUT=*
//SYSPRINT DD SYSOUT=*
//STDERR DD SYSOUT=*
//STDOUT DD SYSOUT=*
//OPTIONS DD *
AUTHID=CASWMGT
/*
//SYSIN DD *
SELECT * FROM PRODUCT;
SELECT * FROM RELEASE;
/*
Is product entitled to SiteID?
Enter the following into a browser and provide the information returned. Enter your CA Portal credentials as requested.
https://supportservices.ca.com/support/esdproducts?site=siteid
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