After applying SDM 17.1 RU11, a behavior was observed when attaching files to a ticket using the employee profile.
When using the Firefox web browser, a pop-up is displayed asking for confirmation to attach the file. The problem is that this pop-up is opened behind the attachment screen causing the end-user to think that there has been a failure in attaching the file.
When using the Chrome web browser, SDM does not display this "extra" pop-up.
Service Desk Manager 17.1
All Supported FireFox web browsers
The solution is to update the NX_ROOT\bopcfg\www\wwwroot\scripts\attmnt_upload.j file.
Look for the line "alert("MY file_path" + file_path);" and comment out the line.
Once the changes have been made, run the "pdm_webcache" command on the SDM server and clear web browser cache.