SDM 17.1 - Pop up attachment confirmation in Firefox with employee profile

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

After applying SDM 17.1 RU11, a behavior was observed when attaching files to a ticket using the employee profile.

When using the Firefox web browser, a pop-up is displayed asking for confirmation to attach the file.  The problem is that this pop-up is opened behind the attachment screen causing the end-user to think that there has been a failure in attaching the file.

When using the Chrome web browser, SDM does not display this "extra" pop-up.

Chrome

Firefox

Environment

Service Desk Manager 17.1

All Supported FireFox web browsers

Resolution

The solution is to update the NX_ROOT\bopcfg\www\wwwroot\scripts\attmnt_upload.j file.

Look for the line "alert("MY file_path" + file_path);" and comment out the line.

Once the changes have been made, run the "pdm_webcache" command on the SDM server and clear web browser cache.