Web Security Service - Reporting Migration to the Google Cloud Platform

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

As part of the Web Security Service reporting migration to the Google Cloud Platform, our Hosted Reporting Service will be using new IP addresses, replacing the existing IPs currently used.

Impact
The DNS hostnames will remain the same, customers using DNS will need to ensure to update any whitelisting in place. 

Resolution

Required Action 
Customers connecting via IP will need to start using the new IPs once the reporting service migration is complete, which we currently plan to be on May 21, 2021.
 
All access log files sent to the Hosted Reporting Service using the IPs being retired before May 21, 2021, will be ingested normally. After the cutover, only access log file uploads using the new IPs will be ingested into the Hosted Reporting service.
 
The following is the list of regions and IPs 

DNS	New IP 1	New IP 2
upload-us1.threatpulse.com	35.196.32.47	35.196.36.251
upload-eu2.threatpulse.com	34.78.219.168	35.241.168.55
upload-eu1.threatpulse.com	130.211.57.126	35.190.212.218
upload-apac1.threatpulse.com	34.85.76.227	35.200.92.132
upload-africa1.threatpulse.com	35.187.69.122	-
upload-au1.threatpulse.com	34.85.55.98	35.190.238.9
upload-ca1.threatpulse.com	34.74.14.112	34.73.2.57

Reporting Problems

If you experience issues following this release, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com.

For real time updates and status visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com